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Find out who is accessing specific sites using Cloud Reports

Updated
This article applies to our Cloud products, which can include Admin Panel, Cloud Filter, Cloud Reports, and Smoothwall Monitor. It does not apply to On-Premise Appliance.

 

The Domain Report can show whether users are accessing or trying to access specific websites. It can also help you determine whether new Web Filter Policies are needed to block or allow access.

If you’ve identified individual users to follow up with, you can also drill down into their data with the User Report.

Run a Domain Report

  1. Sign in to the Cloud Portal and go to Reports > New Filter Report.
  2. Select the Domain Report tab.
  1. Enter a Report Name.

  2. If you have a multi-tenant setup, you’ll see a Tenant field:

    • If you are an Administrator, select one or more Tenant checkboxes or the All Tenants option.
    • If you have Reporting access, the tenant you are linked with will be selected.

      Tip

    Check the Multi-tenant Report requirements if you can’t see the Tenant field.

  3. You can choose to include Log Level 1 and 2 data in reports and downloads by setting the Include advanced log details toggle to the On position.
  1. Enter a Domain, for instance, example.com or enter a subdomain to filter data further, for example, blog.example.com

  1. Select a start and an end Date and Time.

      Note

    • You can select a date range of up to 31 days.
    • You can select dates from the past 90 days. Only data from when you started using Smoothwall will show in your reports.
  2. Select Run Report. You’ll be taken back to the Reports page, where you’ll see your report is generating with the status of In Progress.
  3. You’ll receive an email letting you know when the report is ready. Select View report now.

 

View the report

  1. To access the report, you can:
    • Refresh your page if you are waiting for it to move from In Progress to Ready.
    • Select the View report now button in the email.
    • Sign in to the Cloud Portal and select Reports.
  2. Select between the Filter Reports or Multi Tenant Filter Reports tab if you have access to Multi Tenant reports.
  3. If you selected the Filter Reports tab and have a multi-tenant environment, select the Tenant the report was generated for at the top right of the page.
  4. Select the report to view the Report Overview and Report Data tabs, export and share the data or find out why you might not be able to view a report.

 

Use the Domain Report

Report Overview

The Report Overview tab provides high-level summary graphs and charts of:

  • Top 10 Users: A summary of the users who have tried to access this domain the most. For example, you could use this to find students who often play games instead of working. To get a list of all users, you’d need to export the data and analyse it outside of Smoothwall.
  • Traffic Over Time: The amount of traffic blocked and allowed each day for the categories selected. Please note we know of an issue where you may see the data split.
  • User Hits Count: The number of access requests for content in the categories selected for each user.
  • Safeguarding Alerts: The number of breaches with each Safeguarding theme, including the Severity.

  Tip

Select a segment in the Top 10 Users chart, a bar in the Traffic Over Time chart, or bar in the User Hits Count list to see filtered Report Data.

 

Report Data

The Report Data tab gives you line-by-line full browsing activity. 

  • Use the Column Selector to customise the columns shown in the table. You can’t remove the Username, Url or Action columns.
  • Use the magnifying glass to search within a column. Searching for a Top Level Domain will show results from subdomains, but entering a subdomain won’t show results for the Top Level Domain.
  • You can see the timestamp for each access request. The most recent events are shown at the top.