This article applies to organisations with a Cloud setup, and those with a 'Hybrid' setup (both On-Premise Appliance and Cloud).
You can use the User Report to investigate an individual user or student’s past browsing history.
You can use the Real Time Filtering Log Viewer to see their current activity.
Run a User Report
- Sign in to the Cloud Portal and go to Reports > New Filter Report.
- Stay on the User Report tab.
- Enter a Report Name.
- If you are part of a multi-tenant environment, select a Tenant to report on.
- For the User field:
- If you use Directories for authentication, enter at least three characters of a username, then select the username from the dropdown.
- If you don’t use Directories, enter the full username. Common formats include username@domain and domain\username
- Select a start and an end Date and Time.
Note
- You can select a date range of up to 31 days.
- You can select dates from the past 90 days. Only data from when you started using Smoothwall will show in your reports.
- Select Run Report. You’ll be taken back to the Reports page, where you’ll see your report is generating with the status of In Progress.
- You’ll receive an email letting you know when the report is ready. Select View report now.
View the report
- To access the report, you can:
- Refresh your page if you are waiting for it to move from In Progress to Ready.
- Select the View report now button in the email.
- Sign in to the Cloud Portal and select Reports.
- Select between the Filter Reports or Multi Tenant Filter Reports tab if you have access to Multi Tenant reports.
- If you selected the Filter Reports tab and have a multi-tenant environment, select the Tenant the report was generated for at the top right of the page.
- Select the report to view the Report Overview and Report Data tabs, export and share the data or find out why you might not be able to view a report.
Use the User Report
Report Overview
The Report Overview tab provides high-level summary graphs and charts of:
- Top Websites Visited: The top 10 websites in these categories visited, including the Level.
- Search Terms: Words or phrases users have searched for, including the Level, frequency and whether access was allowed or blocked.
- Safeguarding Alerts: The number of breaches with each Safeguarding theme, including the Severity.
Tip
Select a bar in the Top Websites Visited chart to see filtered Report Data.
Report Data
The Report Data tab gives you line-by-line full browsing activity.
- Use the Column Selector to customise the columns shown in the table. You can’t remove the Username, Url or Action columns.
- Use the magnifying glass to search within a column. Searching for a Top Level Domain will show results from subdomains, but entering a subdomain won’t show results for the Top Level Domain.
- You can see the timestamp for each access request. The most recent events are shown at the top.