Sign in to Smoothwall through your Browser

This article applies to organisations with a 'Hybrid' setup (both On-Premise Appliance and Cloud), as well as On-Premise only and Cloud only setups.

 

This article shows how to sign in as an Administrator to Smoothwall, either for your On-Premise Appliance or Cloud Portal.

Important

User details are not synced between On-Premise Appliance and Cloud Portal, so you could have different credentials for each system in a hybrid setup.

 

On-Premise Appliance

Before you begin

You need an account to sign in. Contact your Organisation’s IT Administrator or Smoothwall Administrator to request an account setup.

Sign in to On-Premise Appliance

  1. Open a supported browser.
  2. In the URL bar, enter the IP address or hostname of your Smoothwall hardware along with the port. For example, if your Smoothwall IP address is 1.2.3.4, and the hostname is smoothwall.domain.local, enter one of the following:
    • http://1.2.3.4:81
    • https://1.2.3.4:441
    • http://smoothwall.domain.local:81
    • https://smoothwall.domain.local:441
  3. You’ll see a Welcome message if one has been set.
  4. Enter your username and password.
  5. Select Login.


Image 1: The sign in page for On-Premise Appliance.

 

If Two Factor Authentication (2FA) is enabled for your account, you will need to enter the 2FA token generated by your authentication app.

If you don’t have access to this, contact your Organisation’s IT Administrator or Smoothwall Administrator to ask them to regain access.

Image 2: Entering the Two Factor Authentication Token.

 

Sign out of On-Premise Appliance

Select LOG OUT in the top left corner of the site.

Switch between accounts

  • To switch between accounts on the same On-Premise Appliance, sign out, and enter the credentials for the other account.
  • To sign into your account on a different On-Premise Appliance, sign out and enter the IP address or hostname of the other Appliance.

 

Cloud

Before you begin

Ensure your account is set up by your Organisation’s IT Administrator or Smoothwall Administrator. You’ll receive an email when your account is set up, containing details based on your level of access.

Image 3: Example email sent to a new Cloud Reporting Administrator.

 

Sign in to Cloud Portal

  1. Open a supported browser.
  2. Go to https://portal.smoothwall.cloud
  3. Sign in using one of the following options.

Sign in with credentials

Enter the email address used in your welcome email and your password, then select Sign In.

Enter your Two Factor Authentication (2FA) Token if required. If you don’t have access to this, contact Smoothwall Support.

Tip

If you haven’t signed in before, select Forgot your password? to generate a password reset email.

 

Sign in with Single Sign-On (SSO)

Select Continue with Google or Continue with Microsoft to sign in with your Google or Office 365 account.

If your organisation requires 2FA, complete the Two Factor Authentication process.

Important

If your Google or Office 365 account email address does not match the email address of your Cloud Portal account, you won’t be able to sign in.

 

Image 4: The sign in page for Cloud Portal.

 

Sign out of Cloud Portal

Select Sign Out from the top left of the site.

Switch between accounts

  • To switch between accounts with different credentials, sign out and enter your other credentials.
  • To switch between accounts with the same credentials, sign out. Enter your credentials, and then select which organisation to sign into.

Image 5: Select an organisation to sign into.