This article applies to organisations with a 'Hybrid' setup (both On-Premise Appliance and Cloud), as well as On-Premise only and Cloud only setups.
This article shows how to sign in as an Administrator to Smoothwall, either for your On-Premise Appliance or Cloud Portal.
Important
User details are not synced between On-Premise Appliance and Cloud Portal, so in a hybrid setup you could have different credentials for each system.
On-Premise Appliance
To sign in to your On-Premise Appliance:
- Open a supported browser.
- In the URL bar, enter the IP address or hostname of the Smoothwall hardware to sign in to, along with the port. For example, if your Smoothwall IP address is 1.2.3.4, with a hostname of smoothwall.domain.local, you would enter either:
- http://1.2.3.4:81
- https://1.2.3.4:441
- http://smoothwall.domain.local:81
- https://smoothwall.domain.local:441
- Enter your username and password.
- Select Login.
Image 1: The sign in page for On-Premise Appliance.
If you enter a username for an account where Two Factor enrolment is enabled, you need to enter your Two Factor Authentication (2FA) Token generated from your Authentication app.
Image 2: Entering the Two Factor Authentication Token.
Cloud
To sign in to the Cloud Portal:
- Open a supported browser.
- Go to https://portal.smoothwall.cloud
- Either:
- Enter your email address username and password, then select Sign In. If you have not signed in before, select Forgot your password? to generate a new password.
- Select a Single Sign-In option (SSO) to Continue with Google or Continue with Microsoft and sign in with either your Google or Office 365 account. You may need to go through Two Factor Authentication, depending on what your organisation requires for your Google or Office 365 account.
Important
If your Google or Office 365 account email address does not match the email address of your Cloud Portal account, you won’t be signed in.
Image 3: The sign in page for Cloud Portal.