To correct over-blocking, the first step is to investigate the block reason. This block reason will be shown on the block page or can be found in the web filter logs. See our help topics, Customizing, importing or redirecting users to an external block page and Monitoring user activity.
Once the block reason is known the configuration can be checked to see if any changes are needed.
Domain/URL filtering
This reason shows that the domain is in the blocklist. Please let Smoothwall know if you believe we have categorized the page incorrectly. See our help topic, Creating web filter policies.
Content filtering
The Smoothwall Filter has categorized the page based on the content of the site. If you feel this is wrong, please let Smoothwall know. Adding the domain / URL to an allow rule will bypass the block, see our help topic, Creating web filter policies.
Search Term filtering
A user has searched for a phrase that is specifically listed in our search term blocklist. If this search should be allowed, it is possible to override the block by adding the search term to a custom category in the Advanced section and using this category in an allow rule, see our help topics, Creating custom categories and Creating web filter policies.
URL Patterns
This reason shows that a pattern in the URL has triggered the block. If you feel this is wrong, please let Smoothwall know. Adding the domain / URL to an allow rule will bypass the block, see our help topic, Creating web filter policies.
Flash filtering
This reason is shown when a Shockwave Flash element has been recognized as a game or an advert. Allowing the URL will bypass the block, see our help topic, Creating web filter policies.