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How do we move to a different deployment setup? There are three Smoothwall deployment setups: Cloud-only setups. On-Premise Appliance-only setups. Hybrid setups (B...
Overview of Smoothwall deployment setups We work with your organisation to determine and deploy the optimal configuration of our Smoothwall products. This art...
Smoothwall Appliance Installation Policy This article applies to all customers who have purchased Smoothwall Filter and/or Firewall that includes the Smoothwa...
Which Smoothwall team should I contact? Alongside our Website and Help Centre (which you’re reading right now), you can always get in touch with our teams! T...
Not getting update emails for my Support Tickets There are four main reasons why you may not be receiving email replies to the Support Tickets you have raised with ou...
Reset my Smoothwall Help Centre password To reset your password: Ensure you see kb.smoothwall.com in the URL. Select Sign in in the top right. Select Forgot ...
Sign up to the Help Centre To raise Support Tickets, you need to be a verified contact at your organisation. If you aren’t a verified contact: ...
Raise Support Tickets and see my open Tickets Support tickets can only be raised and viewed by verified contacts within your organisation. See Sign up to the Help ...
Allow Smoothwall Support remote access to your On-Premise Appliance for troubleshooting You can allow the Smoothwall support team to access your On-Premise Appliance to quickly identify and troubleshoot yo...