There are four main reasons why you may not be receiving email replies to the Support Tickets you have raised with our Support Team.
In some cases, you might receive an automated email stating there’s an update and the ticket is awaiting your response, but no reply appears in your inbox.
Tip
You can also view replies to your tickets in the Help Centre.
Your account is not verified
- If you have recently signed up, select the link in your email to verify your account.
- If this link has expired, reset your password, which will verify your account.
You are using an email alias
Make sure to check both accounts for inbound emails from us.
You sent us an email
We don’t monitor emails sent directly to our Support email address, so please do not send emails to support@smoothwall.com.
The best way to raise a ticket is to select Log a Support Ticket in the top right of the Help Centre, sign in, and fill in the form. You can also get in contact through chat, or phone for urgent issues.
Your policies are blocking the emails
- Your Web Filter or Firewall Policies may be blocking the emails from coming through. Contact your organisation’s IT Support and ask them to allow *.qoriaapis.cloud in your Firewall.
- Although you should not email our Support email address, it is used to route emails. To receive our replies, please add support@smoothwall.com to your allow policies in your email provider.