On-Premise Appliance Troubleshooting

Articles

Smoothwall Appliance and Cloud Portal Start of Year Maintenance Checklist Download the following checklist for your IT team or DSL to prepare each year. Complete these steps well in advance o...
Smoothwall Hardware Appliance Specifications To use Smoothwall’s On-Premise solution, you must choose one of our hardware appliances. The appliance will be sent t...
Support for hardware failure, upgrades and RMAs If you have one or more Smoothwall On-Premise Appliances, you may: Want to upgrade your hardware to a model with grea...
Replace Smoothwall Appliance Hard Disk Drives (HDDs) Follow this article in the event of an RMA or hardware upgrade if your Smoothwall Appliance is an Apligo model with f...
Find my UNCL or Serial Number When you raise a ticket with our Support Team, we may ask you for a Serial Number to help verify your identity. This ...
Block Apple iCloud Private Relay for filtering To ensure undesirable websites and content are blocked, Apple iCloud Private Relay must be blocked, as it can bypass ...
Ensure BYO devices with Encrypted Client Hello (ECH) are filtered Encrypted Client Hello encrypts the Server Name Indication (SNI), making filtering content based on the domain name h...
Troubleshoot common HTTP codes in Web Filter logs When viewing Smoothwall On-Premise Appliance Web Filter logs, you’ll see a Code column. In this article, we’ve detail...
Increase the Disk Partition size on a Smoothwall VM You can increase the disk space for your virtual machine’s Log partition after installation using an application such...
Reduce logging to free up disk space This article will show you how to track disk space usage of your On-Premise Appliance and some ways to reduce logging...
No internet error on Android Devices Android devices use certificate pinning to prevent network devices from decrypting and inspecting HTTPS traffic. Cert...
Reinstall Smoothwall Appliance Hardware or Virtual Machine Reinstalling is the quickest way to get running again, while preserving your current settings and logs. The Smoothwal...
Prevent QUIC for On-Premise Appliance web filtering Quick UDP Internet Connection (QUIC) speeds up connections and reduces bandwidth congestion in Chrome browsers. Becau...