Installation and Setup

Learn how to install and configure different components of your Smoothwall solution.

Agents and Extensions

Cloud Filter Extension
Android Filter App on Android
Smoothwall Browser on iPadOS
Smoothwall Agents and Extensions Overview You can install one of three Smoothwall Agents or Extensions on devices to apply filtering both on-site and off-site ...
Prevent double filtering from both Cloud and On-Premise Appliance   Cloud Filter and On-Premise Appliance filter devices in different ways, causing ‘Double Filtered’ devices to show ...

On-Premise Appliance Setup

Failover
Central management
System and service settings
Updates and Restores

Access to Smoothwall

Access the Smoothwall Admin UI securely via HTTPS   Accessing the Smoothwall Admin UI via HTTP is less secure than HTTPS. We recommend you change to use HTTPS instead...
See On-Premise Appliance Admin Portal users   You can see a list of users currently signed into your Smoothwall On-Premise Appliance Admin Portal. Sign in to ...
Add, edit or delete Smoothwall On-Premise Appliance Administrators   You can add as many users as you need to manage the different areas of your Smoothwall On-Premise Appliance. ...
I can't access the right areas of Smoothwall   Once you sign in to Smoothwall On-Premise Appliance or Cloud Portal, you may find that you don’t have access to ev...
Edit the Welcome message for Administrators   You can set a Welcome message to show on the Smoothwall On-Premise Appliance sign-in page. Go to System > Admini...
Add, change or remove your Smoothwall Cloud Administrators   You can add as many users as you need to manage the different areas in Smoothwall Cloud.   Note Multi...
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Tenant Management

Find my Tenant ID   Tenant IDs are the unique identifiers for each tenant in your organisation. If you have multiple tenants, the Tena...
Add Tenants   You can create one or more Tenants for your Smoothwall instance. Tenants are a way to customise your settings for ...
Edit Tenants   This article outlines how to edit existing Tenants’ details. Tenants are a way to customise your settings for diff...
Delete Tenants   This article outlines how to delete tenants, and what to do if you are unable to delete a tenant. Tenants are a wa...
Change the Default Tenant   Warning If you need to delete or change your default tenant, select Submit a request from the top of the Help Cen...
Edit Tenant IP addresses If you make changes to or add new subnets, you should update the IP addresses for your tenants from your On-Premise ...