Installation and Setup

Learn how to install and configure different components of your Smoothwall solution.

Agents and Extensions

Android Filter App on Android
Smoothwall Browser on iPadOS and iOS
Cloud Filter Extension
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Smoothwall Agents and Extensions overview You can install one of three Smoothwall Agents or Extensions on devices to apply filtering both on-site and off-site ...
Prevent double filtering from both Cloud Filter and On-Premise Appliance Cloud Filter and On-Premise Appliance filter devices in different ways, causing ‘Double Filtered’ devices to show cer...

On-Premise Appliance Setup

Failover
Central management
System and service settings
Updates and Restores

Access to Smoothwall

Access the Smoothwall Admin UI securely via HTTPS Accessing the Smoothwall On-Premise Appliance Admin UI via HTTP is less secure than HTTPS. We recommend you change to...
See On-Premise Appliance Admin Portal users You can see a list of users currently signed into your Smoothwall On-Premise Appliance Admin Portal. Sign in to the...
Add, edit or delete Smoothwall On-Premise Appliance Administrators You can add as many users as you need to manage the different areas of your Smoothwall On-Premise Appliance.   Note ...
I can't access the right areas of Smoothwall Once you sign in to Smoothwall On-Premise Appliance or Cloud Portal, you may find that you don’t have access to every...
Edit the Welcome message for Administrators You can set a Welcome message to show on the Smoothwall On-Premise Appliance sign-in page. Go to System > Administra...
Manage Cloud Portal User Access You can add as many users as needed to manage different areas of the Cloud Portal using the User Access Management pa...
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Tenant Management

Find my Tenant ID Tenant IDs are the unique identifiers for each tenant in your organisation. If you have multiple tenants, the Tenant ...
Add Tenants You can create one or more Tenants for your Smoothwall instance. Tenants are a way to customise your settings for dif...
Edit Tenants This article outlines how to edit existing Tenants’ details. Tenants are a way to customise your settings for differe...
Delete Tenants This article outlines how to delete tenants, and what to do if you are unable to delete a tenant. Tenants are a way t...
Change the Default Tenant   Warning If you need to delete or change your default tenant, select Submit a request from the top of the Help Cent...
Edit Tenant IP addresses If you make changes to or add new subnets, you should update the IP addresses for your tenants from your On-Premise A...