Delete Tenants

This article applies to organisations with a 'Hybrid' setup (both On-Premise Appliance and Cloud), as well as On-Premise only and Cloud only setups.

 

This article outlines how to delete tenants, and what to do if you are unable to delete a tenant. Tenants are a way to customise your settings for different parts of your organisation, such as schools in your Multi Academy Trust (MAT).

On-Premise Appliance

Warning

You can’t undo deleting a tenant. Smoothwall Support can’t recover deleted tenants.

 

Before you begin

Go to Services > Authentication > Directories and remove the tenant from any tenant-specific directories. Smoothwall won’t let you delete a tenant that is used for a Directory.

For other areas where the Tenant is used such as Web Filter Policies, the Tenant will show as deleted and the policies will not apply.

Delete a tenant

To delete one tenant:

  1. Go to System > Administration > Tenants.
  2. Hover over the tenant you want to delete.
  3. Select Delete.
  4. Confirm and select Delete.

To delete multiple tenants:

  1. Go to System > Administration > Tenants.
  2. Select the checkboxes next to the tenants.
  3. Select Delete.
  4. Confirm and select Delete.

Cloud

You can’t delete a tenant from Cloud. Instead, rename the tenant to make it clear it should not be used. We recommend giving its existing name a prefix like ZDefunct to push it to the bottom of your tenants list.

  1. Go to Admin Panel > Tenant Management.
  2. Hover over the tenant you want to edit.
  3. Select the three vertical dots.
  4. Select Edit.
  5. Edit your tenant name.
  6. Select Save.