Add, change or remove Smoothwall Administrators

This article applies to organisations with a 'Hybrid' setup (both On-Premise Appliance and Cloud), as well as On-Premise only and Cloud only setups.

 

You can give access to other people in your organisation to be able to manage Smoothwall On-Premise Appliance, or the different areas in Cloud. You can add as many people as you need to in each role.

Before you begin

Take a look at the different roles and levels of access you can give, and decide what each person needs: Administrator types and permissions

On-Premise Appliance Administrators

Add an On-Premise Administrator

  1. Go to System > Administration > Administrative users.
  2. Enter a username and password, and confirm the password.
  3. Select whether to require Two Factor Authentication (2FA) by selecting the Allow Two Factor enrolment checkbox.
  4. Add a comment if required.
  5. Select which areas of the On-Premise Appliance the Administrator should have access to manage, or select Administrator to give access to everything.
  6. Select Add.

Edit an On-Premise Administrator

  1. Go to System > Administration > Administrative users.
  2. In the Current users section, select the user(s) from the Mark column.
  3. Select Edit and the user will be selected in the Add user section.
  4. Make changes to the details as required.
  5. Select Add.

Delete an On-Premise Administrator

  1. Go to System > Administration > Administrative users.
  2. In the Current users section, select the user(s) from the Mark column.
  3. Select Remove.

Cloud Administrators

Notes

  • Two Factor Authentication (2FA) is not required by default. To enable this, contact your Customer Success Manager and let them know which users should have 2FA enabled.
  • Adding someone to Cloud Filter does not add them to Cloud Reporting and vice versa - you would need to add them to both separately.
  • When giving access to Cloud Filter or Cloud Reporting, if someone needs access for multiple tenants, you would need to either give them Administrator access or set up a separate account for the person for each tenant.

 

Default Cloud Administrators

When moving to Smoothwall, your organisation told us who should be the Default Cloud Administrator. Contact your school to find out who this is.

If you can’t find this information, or need to change it, please contact your Customer Success Manager.

Cloud Filter Administrators

Add a Cloud Filter Administrator

  1. Go to Filter > User management.
  2. Select Add user.
  3. Enter a first name and last name.
  4. Enter an email address - this will be their username to log in with. This must be a valid email address or alias email address.
  5. Select which role they should have.
  6. If you have a multi-tenant setup and selected Filtering, select the tenant they should have access for.
  7. Select Add user.

Edit a Cloud Filter Administrator

  1. Go to Filter > User management.
  2. Select Edit.
  3. Edit the name or role as required.
  4. Select Save user.

Note

You can’t edit the email address here. To edit the email address, you must delete the user then add them again with the correct email address.

 

Delete a Cloud Filter Administrator

  1. Go to Filter > User management.
  2. Select Delete.

Cloud Reporting Administrators

Add a Cloud Reporting Administrator

  1. Go to Reports > User Management (Filter Reports Only).
  2. Select Add user.
  3. Enter a first name and last name.
  4. Enter an email address - this will be their username to log in with. This must be a valid email address or alias email address.
  5. Select which role they should have.
  6. If you have a multi-tenant setup and selected Reporting, select the tenant they should have access for.
  7. Select Save.

Edit or delete a Cloud Reporting Administrator

You can’t edit or delete Reports Administrators once set up.

You can deactivate users:

  • Deactivate an account by selecting Deactivate, then Ok.
  • See deactivated users by selecting the Show Deactivated Users toggle.
  • Select Reactivate to give them access again.

If you need to change a user’s role and can’t use a different email address, contact your Customer Success Manager.