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Sign in to Smoothwall through your Browser

Updated

This article applies to all setups: Cloud-only, On-Premise Appliance-only and Hybrid setups (both On-Premise Appliance and Cloud).

 

This article shows how to sign in as an Administrator to Smoothwall for your On-Premise Appliance Admin User Interface (UI) or Cloud Portal.

  Important

User details are not synced between On-Premise Appliance Admin UI and Cloud Portal, so you could have different credentials for each system in a hybrid setup.

 

On-Premise Appliance

Before you begin

You need an account to sign in. Contact your Organisation’s IT Administrator or Smoothwall Administrator to request an account setup.

Sign in to On-Premise Appliance

  1. Open a browser.
  2. In the URL bar, enter the IP address or hostname of your On-Premise Appliance, followed by port 441. For example:
    • https://1.2.3.4:441
    • https://smoothwall.domain.local:441

      Important

    If you can’t access the sign-in page via HTTPS due to certificate errors, set up access via HTTPS and prevent access via HTTP.

  3. If set, you'll see the Welcome message.
  4. Enter your username and password.
  5. Select Login.


Image 1: The sign in page for On-Premise Appliance.

 

Sign in when Multi-Factor Authentication is switched on

Set up Multi-Factor Authentication

If Multi-Factor Authentication (MFA) is turned on for your account, when you sign in, you’ll see a message on every page that says: ‘Warning: Your user account is not yet enrolled for Two Factor Authentication.’

If you’re not ready to set this up yet, you can ignore this message and continue to sign in using your Username and Password. The message will remain.

  1. Install any Authentication app that can scan QR codes.
  2. Select the Enrol for Two Factor Authentication link in the message.
  3. Scan the QR code.
  4. Enter the six-digit code from your Authenticator app.
  5. Select Confirm Enrolment. Smoothwall signs you in and switches on MFA for your account.

Image 2: Scan the QR code and enter the Authentication code.

 

Next time you sign in

When you enter your login credentials and select Login, enter the Token generated by your Authentication app.

If you don’t have access to this, contact your Organisation’s IT Administrator or Smoothwall Administrator to ask them to reset MFA for you.

Image 3: Enter the Token.

 

Sign out of On-Premise Appliance

Select LOG OUT in the top left corner of the site.

Switch between accounts

  • To switch between accounts on the same On-Premise Appliance, sign out, and enter the credentials for the other account.
  • To sign into your account on a different On-Premise Appliance, sign out and enter the IP address or hostname of the other Appliance.

 

Cloud Portal

Before you begin

Ensure your account is set up by your Organisation’s IT Administrator or Smoothwall Administrator. Smoothwall sends you an email when your account is set up or when we give you access to more of our Cloud products.

Image 4: Example email sent to a new user for one of our Cloud products.

 

Image 5: Example email sent to a user given access to an additional Cloud product.

 

Sign in to Cloud Portal

  1. Open a browser.
  2. Go to https://portal.smoothwall.cloud
  3. Sign in using one of the following options:
    • Enter the email address used in your welcome email and your password, then select Sign In.
    • Sign in with Single Sign-On (SSO).

  Tip

If you haven’t signed in before, select Forgot your password? to generate a password reset email.

Image 6: The sign in page for Cloud Portal.

 

Sign in with Single Sign-On (SSO)

Select Continue with Google or Continue with Microsoft to sign in with your Google or Office 365 account.

If your organisation requires MFA, complete the Multi-Factor Authentication process.

  Important

If your Google or Office 365 account email address doesn't match the email address of your Cloud Portal account, you won’t be able to sign in.

 

Sign in when Multi Factor Authentication is switched on

If Multi Factor Authentication (MFA) is switched on for your account, Smoothwall will email you to let you know when it has been switched on.

  1. Select Sign In on the sign in page.
  2. Scan the QR code with an Authenticator app.
  3. Enter the code from your Authenticator app into Smoothwall.
  4. Select Submit.

Image 7: Scan the QR code and enter the Authentication code.

  1. Select Sign Out. You’ll need to sign in again.
  2. Enter your login credentials and select Sign In.
  3. Enter the code generated by your Authentication app and select Submit. If you don’t have access to this, contact Smoothwall Support. Smoothwall will email you when it resets.

Image 8: Enter the Authentication code.

 

Sign out of Cloud Portal

Select Sign Out from the top right of the site.

Switch between accounts

  • To switch between accounts with different credentials, sign out and enter your other credentials.
  • To switch between accounts with the same credentials, sign out. Enter your credentials, and then select which organisation to sign into.

Image 9: Select an organisation to sign into.