Sign in to Smoothwall through your Browser

This article shows how to sign in to Cloud Portal or Smoothwall On-Premise Appliance Admin User Interface in your browser.

Cloud Portal

Before you begin

Ensure you have an account. Smoothwall emails you when your account is set up or when you already use our products, and you’re given access to Smoothwall.

Image 1: Example email sent to a new user for one of our Cloud products.

Image 2: Example email sent to a user given access to an additional Cloud product.

Reset my password

I sign in with Single Sign-On (SSO)

If you sign in with Google or Microsoft, change your password through their services:

• Google Classroom (or the alternative steps for Google Accounts).
• Microsoft Education (or the alternative steps for Microsoft Accounts).

I sign in with my email and password

1. Open portal.smoothwall.cloud in your browser.
2. Select Forgot your password?.
3. Enter your email address.
4. Select Send Email.
5. Open the ‘Reset your password’ email.
6. Select the click here link.
7. Enter your password twice.
• The two values must match.
• Minimum length: 12 characters
• If your password is too weak or appears in a breach list, Cloud Portal shows an error and prompts you to choose a stronger password.
8. Select Set Password.
9. Select the Return to login page link to sign in.

Sign in to Cloud Portal

1. Open portal.smoothwall.cloud in your browser.
2. Sign in using one of the following options:
   • Email and password: Enter the email address used in your welcome email and your password, then select Sign In.

       Tip

     If you haven’t signed in before, select Forgot your password? to generate a password reset email.

   • Sign in with Single Sign-On (SSO): Select Continue with Google or Continue with Microsoft to sign in with your Google or Microsoft account. If your organization requires MFA, complete the Multi-Factor Authentication process.

       Important

     If your Google or Microsoft account email address doesn't match the email address of your Cloud Portal account, you won’t be able to sign in.

     

     Image 3: The sign-in page for Cloud Portal.

3. If you have access to multiple instances, you’ll see the options to choose from.

Image 4: Select an organization to sign in to.

 

Sign in for the first time with Multi Factor Authentication (MFA)

When MFA is turned on for your account, Smoothwall emails you to confirm the change.

1. 1. Select Sign In on the sign-in page.
   2. Scan the QR code with an Authenticator app.
   3. Enter the code from your Authenticator app.
   4. Select Submit.

Image 5: Scan the QR code and enter the Authentication code.

1. 5. Select Sign Out. You need to sign in again.

Image 6: Select Sign Out.

1. 6. Enter your credentials and select Sign In.
   7. Enter the code generated by your Authentication app and select Submit.

        Note

      If you don’t have access to your Authenticator app:

      • Contact your organization to request that they reset MFA for your account. Smoothwall emails you when it resets your MFA.
      • If you are your organization’s only user, contact the Support Team.

Image 7: Enter the Authentication code.

 

Sign out of Cloud Portal

Select Sign Out from the top right of the site.

Switch between accounts

• To switch between accounts with different credentials, sign out and enter your other credentials.
• To switch between accounts with the same credentials, sign out. Enter your credentials, and then select the organization to sign in to.

 

On-Premise Appliance Admin UI

Before you begin

You need an account to sign in. Contact your Organisation’s IT Administrator or Smoothwall Administrator to request an account setup.

Sign in to On-Premise Appliance

1. 1. Open a browser.
   2. In the URL bar, enter the IP address or hostname of your On-Premise Appliance, followed by port 441. For example:
      • https://1.2.3.4:441
      • https://smoothwall.domain.local:441

        Important

      If you can’t access the sign-in page via HTTPS due to certificate errors, set up access via HTTPS and prevent access via HTTP.

   3. If set, you'll see the Welcome message.
   4. Enter your username and password.
   5. Select Login.

Image 8: The sign in page for On-Premise Appliance.

 

Sign in when Multi-Factor Authentication is switched on

Set up Multi-Factor Authentication

If Multi-Factor Authentication (MFA) is turned on for your account, when you sign in, you’ll see a message on every page that says: ‘Warning: Your user account is not yet enrolled for Two Factor Authentication.’

If you’re not ready to set this up yet, you can ignore this message and continue to sign in using your Username and Password. The message will remain.

1. 1. Install any Authentication app that can scan QR codes.
   2. Select the Enrol for Two Factor Authentication link in the message.
   3. Scan the QR code.
   4. Enter the six-digit code from your Authenticator app.
   5. Select Confirm Enrolment. Smoothwall signs you in and switches on MFA for your account.

Image 9: Scan the QR code and enter the Authentication code.

 

Next time you sign in

When you enter your credentials and select Login, enter the Token generated by your Authentication app.

If you don’t have access to this, contact your Organisation’s IT Administrator or Smoothwall Administrator to ask them to reset MFA for you.

Image 10: Enter the Token.

 

Sign out of On-Premise Appliance

Select LOG OUT in the top left corner of the site.

Switch between accounts

• To switch between accounts on the same On-Premise Appliance, sign out, and enter the credentials for the other account.
• To sign into your account on a different On-Premise Appliance, sign out and enter the IP address or hostname of the other Appliance.