Add, change or remove your Smoothwall Cloud Administrators

This article applies to our Cloud product only, not to On-Premise Appliance Filter and Firewall.

 

You can add as many users as you need to manage the different areas in Smoothwall Cloud.

Notes

  • Two Factor Authentication (2FA) is optional. To turn on 2FA for specific users, contact your Customer Success Manager.
  • Adding someone to Cloud Filter does not add them to Cloud Reports and vice versa. Add them separately for each area.
  • If users need access for multiple tenants, either give them Administrator access or set up a separate account for the user for each tenant.
  • If you have a Hybrid setup (Cloud and On-Premise Appliance), you must manage On-Premise Administrators in the On-Premise Appliance.

 

Before you begin

Review the available roles and permissions to determine what access each user requires.

Manage Default Cloud Administrators

Your organisation designated a Default Cloud Administrator when setting up Smoothwall. Contact your school to find out who this is.

If you can’t find this information, or need to change it, contact your Customer Success Manager.

Manage Cloud Filter Administrators

Add a Cloud Filter Administrator

  1. Go to Filter > User management.
  2. Select Add user.
  3. Enter the user’s first name and last name.
  4. Enter a valid email address (this will be their username).
  5. Select the appropriate role.
  6. If you have a multi-tenant setup and selected Filtering, select the tenant they should have access for.
  7. Select Add user.

Edit a Cloud Filter Administrator

  1. Go to Filter > User management.
  2. Select Edit.
  3. Edit the name or role as required.
  4. Select Save user.

Note

You can’t edit the email address here. To edit the email address, delete the user then re-add them with the correct email address.

 

Delete a Cloud Filter Administrator

  1. Go to Filter > User management.
  2. Select Delete.

Manage Cloud Reports Administrators

Add a Cloud Reports Administrator

  1. Go to Reports > User Management.
  2. Select Add user.
  3. Enter the user’s first name and last name.
  4. Enter a valid email address (this will be their username).
  5. Select the appropriate role.
  6. If you have a multi-tenant setup and selected Reporting, select the tenant they should have access for.
  7. Select Save.

Edit or delete a Cloud Reports Administrator

You can’t edit or delete Reports Administrators once set up.

You can deactivate users:

  • Deactivate an account by selecting Deactivate, then Ok.
  • See deactivated users by selecting the Show Deactivated Users toggle.
  • Select Reactivate to give them access again.

If you need to change a user’s role and can’t use a different email address, contact your Customer Success Manager.