Product licences and expiry

This article outlines how to find out when your licences expire and which areas of our products require a licence.

Cloud Portal

Licence expiry date

You can view a Licence Expiry Date from Admin Panel > Account Information.

If you use multiple Cloud products (such as Cloud Filter, Cloud Reporting and/or Monitor), the date shown reflects the licence that expires furthest in the future.

For full licence details, contact your Customer Success Manager. If you don’t know how to contact them, select Submit a request from the top of the Help Centre to contact the Support Team.

Reminders

Cloud Portal doesn’t show a warning or reminder when your licence is going to or has expired. However, your licence has likely expired if both of these are true:

• Cloud Filter stops filtering devices.
• You no longer see the products you use when you sign in to Cloud Portal.

If your licence has expired, contact your Customer Success Manager. If you don’t know how to contact them, select Submit a request from the top of the Help Centre to contact the Support Team.

On-Premise Appliance

Before you begin

If you use a firewall system other than Smoothwall, you must allow these domains to download Blocklist updates.

Licence expiry date

Go to System > Maintenance > Licenses.

In the Annual Renewal expiry section, you can see when you will stop receiving updates.

Subscriptions

If you have the Guardian module installed to use filtering, you’ll see the Subscriptions > Blocklist subscription section. See Check and update the Blocklist.

Licences

You can see features that need a licence in the Licences section in the middle of the page.

• Anti-malware: Determines whether you can use the Anti-malware features. This will show Licensed or Not licenced.
  • Ignore Current anti-malware signatures, as it doesn’t show a number.
  • Ignore the Update signatures now button, as signatures are regularly updated automatically.
• Guardian3: This is your Smoothwall filter licence.
  • You’ll only see this if you have the Guardian module installed.
  • Your number of Guardian licenses is an estimate based on your organisation's size. It doesn’t impact billing or limit the number of end-user IP addresses you can filter.
• Heartbeat: Determines whether you can set up a Failover Smoothwall Appliance or VM. This will show Licensed or Not licenced.
• Tunnel: You’ll only see this if you have the Tunnel module installed. You’ll see a count of the number of Tunnel licenses and the Total tunnels in use.
• Deep Packet Inspection: Determines whether you can set up Layer 7 Firewall Rules.
• Multi-Tenant: Determines whether you can set up tenants. This will show Licensed or Not licenced.

If you have recently purchased licences for these areas, select Refresh license list in the Licenses section at the top of the page.

Reminders

Your Smoothwall On-Premise Appliance displays expiry warnings on your Dashboard:

• ‘Your Annual Renewal will expire in X days time’, alongside the date and time. This will show if your licence will expire within 30 days.
• ‘Your Annual Renewal has expired.’

If your licence has expired or will expire soon, contact your Customer Success Manager. If you don’t know how to contact them, select Submit a request from the top of the Help Centre to contact the Support Team.