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Smoothwall Help Centre
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Important: Support for Windows 10
Microsoft ended support for Windows 10 on 14 October 2025.From this date, Qoria no longer supports Windows 10, which ...
Important: Move to the new Android Filter app
We’ve released a new version of the Android Filter app, which provides real-time filtering that seamlessly integrates...
List of Blocklist Themes, Categories and Signatures
Select the link to download a list of Blocklist Themes, Categories and Signatures in PDF format. You can see how to ...
List of available Content Modifications
The table below lists all available Content Modifications, along with links to instructions for using them. If you ...
Renew when the Guardian CA certificate has expired
Sign in to the Smoothwall On-Premise Appliance Admin UI and check your dashboard for a banner referencing certificat...
What to do after getting a Safeguarding Alert
Our Safeguarding products are designed to help monitor internet activity and alert you to potentially risky behaviou...
Categories
Installation and Setup
Learn how to install and configure different components of your Smoothwall solution.
Cloud Portal Admin Panel
Administer all your Smoothwall cloud-based products from the Admin Panel.
Filter (Guardian)
Learn everything you need to create effective filtering policies, from blocking pages to updating HTTPS Certificates.
Authentication
Learn how to manage user and device authentication.
Firewall & Networking
Manage your Firewall and Networking features and settings.
Troubleshooting
Troubleshoot your Cloud, On-Premise and Hybrid solutions.
Reports, Logs & Alerts
Get the most out of your Safeguarding functionality, Cloud Reports, or Appliance Logs and Alerts.
Safeguard Record Manager
Support resources for Record Manager 1.0. Go to help.rm.qoria.com for help with the new Record Manager.
Release Notes
Get the latest news and updates for Smoothwall.
Help with other Qoria products
Monitor
Monitor is a real-time, human-moderated digital monitoring solution that alerts safeguarding teams to vulnerable students.
Record Manager
Electronically record child safeguarding concerns including child protection issues and behaviour incidents, all in one place.
Classwize
Classwize gives teachers real-time visibility and control over students' online activities in class.