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Reset the Admin UI or Appliance root password

Updated
This article applies only to On-Premise Appliance, not to our Cloud products.

 

Important

The instructions in this article should only be completed if told to do so by Smoothwall Support.

 

Before you begin

Connect a keyboard and monitor to your physical On-Premise Appliance hardware. You’ll use the arrow keys to navigate, Tab to select options, and Enter to confirm them.

Reset the Admin UI password

  1. Sign in to the command line terminal using the root user and password.
  2. Enter ‘setup’ and press Enter.
  3. Select Change admin password and press Enter.
  4. Enter the new password and select OK.

Reset the Appliance root password

If you know the current Appliance root password

  1. Sign in to the command line terminal using the root user and password.
  2. Enter ‘setup’ and press Enter.
  3. Select Change root password and press Enter.
  4. Enter the new password and select OK.

If you don’t know the current Appliance root password

  1. Reboot the Appliance. As it’s rebooting, hold shift until the GRUB bootloader appears.
  2. Select Smoothwall GNU/Linux and press e to edit.
  3. In the output box with setparams 'Smoothwall GNU/Linux'. Enter the word ‘single’ with a space before and after it, placing it before the word ‘rootflags’.
    change password.png
    Image 1: Edit the Smoothwall GNU/Linux screen.
  4. Press CTRL-X or F10 to continue booting.
  5. When the reboot is completed, instead of seeing ‘Smoothwall login:’ at the bottom of the screen, you’ll see ‘root@smoothwall ˜]#’
  6. Enter ‘setup’ and press Enter.
  7. Select Change admin password and press Enter.
  8. Enter the new password and select OK.
  9. Reboot the Appliance by entering the command: shutdown -r now
  10. After rebooting, sign in to the command line. If you see a ‘Login incorrect’ message, repeat these steps.