When setting up Safeguarding Alerts on the On-Premise Appliance, you select who to send notifications about using the Users/Groups field. You can either:
- Enter the username of a user to send notifications only when that user creates a breach.
- Select a User Group from the drop-down to send notifications about any user in that group when there is a breach.
When you select a User Group, it is possible to edit the text:
- If you edit the case, the original group selected will still be matched and used to send out the Safeguarding Alerts.
- If you edit anything other than the case, the group selected will not be matched.
Warning
If the username does not match, or the Group name has been edited, this can cause Safeguarding Alerts to not be sent, or for your Scheduled Safeguarding Alert emails to show no breaches, even when there are breaches showing in your Safeguarding Full Report.
To make sure Safeguarding Alert emails are sent, go to Reports > Safeguarding > Notifications and check if the User/Group selected is a username or the name of a group.
The User/Group selected is a username
If the User/Group selected is a username, the icon shows a single person.
Make sure the username matches the username of the user you want notifications to be sent about. Ensure the case of all characters in the username is an exact match.
The User/Group selected is a Group
If the User/Group selected is a Group name, make sure the icon shows three people.
If the icon shows a single person, the Group is not selected. You will need to fix this:
- Hover over the group and select Edit.
- Amend the text to match an existing User Group, and select Save.
- The icon should change to be blue with multiple people.