Add Tenants

You can create one or more Tenants for your Smoothwall instance. Tenants are a way to customise your settings for different parts of your organisation. You can have as many tenants as you need, and each tenant has its own Tenant ID (also known as UUID) and IP range.

Hybrid setups

In Hybrid setup, you must set up new tenants in your Cloud Portal and publish them to your On-Premise Appliance. Smoothwall will then sync your new tenant name and Tenant ID to your On-Premise Appliance. Descriptions, tags, and whether they are School or Other type is not synced.

1. Add a tenant to Cloud Portal.
2. Go to Filter > Publishing and select Publish. This will sync the changes to your On-Premise Appliance.
3. Log in to your On-Premise Appliance.
4. Go to System > Administration > Tenants.
5. Hover over your new tenant.
6. Select Edit.
7. Add the IP address range(s) in your On-Premise Appliance. You can only use IP address ranges that are not already in use for another tenant.
8. Select Save.

On-Premise Appliance

Before you begin

IP address ranges must be unique for each tenant in your instance. Go to System > Administration > Tenants to check if the IP range(s) you want to use for your new tenant(s) are free.

Add a new tenant

1. Go to System > Administration > Tenants. Here you’ll see a list of all your current tenants, the IP address range(s) and the UUID (also known as the Tenant ID).
2. Select Add new tenant.
3. Enter the tenant’s name.
4. Enter the IP address range(s), one per line.
5. Select Add.

Cloud Portal

Add a new tenant

1. Go to Admin Panel > Tenant Management. You’ll see a detailed list of all your current tenants, the UUID (also known as the Tenant ID), descriptions and tags. You will also see which tenant is the Default Tenant if you have not removed the tag.
2. Select +Create New Tenant.
3. Select the type of tenant, either School or Other, then select Next.
   
   • If you select School:
     
     1. Select Next.
     2. Select the school’s country from the drop-down list, then select Next.
        
        • If you select United Kingdom:
          
          1. Enter at least 5 characters from the school’s name into the search box, then select Search.
          2. Select the school from the list, then select Next.
          3. (Optional) Update the school’s name and description. You can’t amend the Department for Education (DfE) number or County/State.
        • Any other country:
          
          1. Enter the National registration number and School name.
          2. (Optional) Add a Description and the Country/State.
   • If you select Other:
     
     1. Enter the tenant’s name.
     2. (Optional) Enter a description.
4. Select Create Tenant.

The new tenant will appear in Tenant Management.

Troubleshooting

I can’t find my school in the list

If you can’t find your school:

1. Select Can’t find school?.
2. Enter the Department for Education (DfE) Number.
3. Enter the full School name.
4. Optionally, enter a description and the County or State.
5. Select Create Tenant.

Our Support Team will review your request within 5 working days. You can check for progress on the Admin Panel > Tenant Management page.

• If the tenant is approved, you will have the option to edit the tenant.
• If the tenant is waiting for review, it will be greyed out.
• If the tenant has been rejected, it will not appear on the page.

Tenant can’t be edited and is greyed out

If the tenant shows in grey and you can’t edit it, it means your request needs additional approval. We will approve the tenant or contact you for more information within 5 working days.

If you added the tenant incorrectly or we haven’t approved or rejected the tenant after 5 working days, select Submit a request from the top of the Help Centre to contact the Support Team.