For both platforms, there are two options for sending Safeguarding Alerts - Instant and Scheduled.
Note
If you have both On-Premise Appliance and Cloud Filter, you can choose to manage your setup for Instant Safeguarding Alerts via Cloud Filter.
Instant Safeguarding Alerts
Cloud Filter
The Safeguarding Theme determines what is sent from Cloud Filter.
Suicide
By default, Smoothwall sends Safeguarding Alerts for all Safeguarding Severities with the Safeguarding Theme of Suicide instantly. Smoothwall continues to send Safeguarding Alerts about Suicide, whether an email was already sent or not.
Other Safeguarding Themes
Smoothwall does not send Safeguarding Alerts for any other Safeguarding Themes by default. You can’t specify to send for only certain Safeguarding Themes - once you set up Safeguarding Alerts, they are sent for all Safeguarding Themes.
Once set up, Smoothwall tracks the content the user has accessed for all Safeguarding Severities for 10 minutes. Smoothwall then waits for the next 15-minute interval to send the summary of this information. Due to this, the email may take up to 30 minutes to be sent.
Large data sets are split into multiple emails, with no limit to the number of emails sent.
Once an email is sent, Smoothwall waits 24 hours before sending another for the same user, unless the Safeguarding Theme is Suicide.
On-Premise Appliance
When Also send instant alert is selected, On-Premise Appliance sends an email or SMS within one minute when the Safeguarding Severity is Danger.
It waits 10 minutes before sending another email or SMS for the same user and Safeguarding Theme. Safeguarding Alerts for all Safeguarding Themes with ‘Danger’ Severity are sent instantly.
Scheduled Safeguarding Alerts
Important
- Scheduled Safeguarding Alerts begin generating and sending at 4:00 AM for On-Premise Appliance and 7:00 AM for Cloud Filter, but may be received in inboxes later. You can’t change the time of day this is sent, or set up custom scheduling.
- When there is no user activity (such as during holidays), no logs are generated. When there are no logs:
- Cloud Filter does not send Scheduled Safeguarding Alerts.
- On-Premise Appliance will send Scheduled Safeguarding Alerts, but they will not contain any data.
Cloud Filter
These toggles set the frequency Cloud Filter sends a summary by email:
- Daily Report: Every day, showing activity from the last 24 hours.
- Weekly Report: On Monday mornings, showing activity from the previous week Monday to Sunday.
Cloud Filter sends one email to each contact for each Tenant.
Important
You can only see these toggles and use Scheduled Safeguarding Alerts if you have a licence for Cloud Reports. Contact Smoothwall Support or your Customer Success Manager to discuss your requirements.
On-Premise Appliance
The Send Notification drop-down sets how often the On-Premise Appliance sends a summary by email:
- Daily: Every day, showing activity from the last 24 hours.
- Weekly: On Monday mornings, showing activity from last week, Sunday to Sunday.
- Monthly: On the 1st of the month, showing activity from the previous month.
- Off: No email is sent.
Organisations often set up different scheduling strategies for different Safeguarding Themes. For example, you might set up:
- Weekly Scheduled Safeguarding Alerts for Substance abuse to gauge if there is persistent behaviour that needs attention.
- Instant Safeguarding Alerts for Bullying, as it requires immediate attention.
On-Premise Appliance sends:
- One email containing all Safeguarding Alerts for the last day, week, or month to contacts for all tenants.
- One email for each tenant, containing only the Safeguarding Alerts relevant to that tenant to contacts for a specific tenant.