If you have both On-Premise Appliance and Cloud Filter, you can turn off the ability to manage your setup for Instant Safeguarding Alerts within On-Premise Appliance. Managing via Cloud Filter can reduce the processing power required for your On-Premise Appliance.
Important
Scheduled Safeguarding Alerts can be sent from both platforms. To prevent duplicate emails, turn off scheduled Safeguarding Alerts from On-Premise Appliance so emails are only sent to you from Cloud Filter.
Check if On-Premise Appliance via Cloud Filter is on
To check if your organisation is currently managing Instant Safeguarding Alerts in Cloud Filter:
- Go to Reports > Safeguarding > Notifications.
- If you have On-Premise Appliance via Cloud Filter enabled, you will see a banner: ‘Instant alert configuration on this page is now disabled: instant alerts should be configured in the cloud.’
- If you hover over this notification and select Edit, you can’t check or uncheck the Email alert or SMS alert boxes, because you are managing Instant Safeguarding Alerts in Cloud Filter only.
Turn On-Premise Appliance via Cloud Filter on
If you want Instant Safeguarding Alerts to be managed in Cloud Filter only:
- Contact your Customer Success Manager.
- They will switch on this functionality.
- A banner will appear on your On-Premise Appliance Dashboard that says: ‘Instant safeguarding alerts can now be configured in the cloud. Click below to start using cloud safeguarding configuration for appliance traffic. Note that instant alert configuration on this appliance will no longer be used once this is enabled.’
- Select the Enable cloud safeguarding button.
- Instant Alerts are now only managed through Cloud Filter.