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Configure SMTP settings for email and SMS alerts

Updated
This article applies only to On-Premise Appliance, not to our Cloud products.

 

A Simple Mail Transfer Protocol (SMTP) server or relay is required to send System Alerts or Safeguarding Alerts from the On-Premise Appliance. Read more about SMTP relays in Google or Microsoft’s guidance.

Before you begin

  • Smoothwall must be set up as a less secure app within G Suite / Gmail for on-premises alerts to work through Gmail SMTP.
  • Ensure you have the Monitor module installed. If you don’t have this module installed, selecting the link in the No SMTP (email) or SMS service not configured banner will show a ‘404: Not Found’ error.

Set up the SMTP relay

Go to Reports > Settings > Output Settings.

SMS

Smoothwall sends an Alert to an SMS gateway provider, the provider then sends it to the mobile phone number logged for the recipient. The mobile phone number must be either in the message body or part of the SMS to address, for example: 07123456789@sms-forwarder.com

  1. In the Email to SMS Output System section, enter the hostname or IP address of your SMTP relay server in the SMTP Server field. For most Email to SMS service providers, this will be a unique SMTP server specific to that provider, rather than common servers like Gmail or Outlook.
  2. Add the email address to be used as the sender email address.
  3. Add the SMS to address following guidelines from your Email to SMS service provider.

      Note

    If the sender's email address needs to contain the SMS/Mobile number, use the %%SMS%% variable so Smoothwall can send to multiple users. For example, %%SMS%%@serviceProvider.org

  4. Decide whether to select the Truncate messages to 160 characters checkbox.
  5. If the SMTP service provider uses them, select the Enable SMTP auth and/or Enable SMTP TLS checkboxes.
  6. If you have selected Enable SMTP auth, add a username and password for your SMTP provider.
  7. Add an SMS subject line and body text.
  8. Select Save.

  Tip

Add a mobile phone number into the Send test to field, then select Send test to send an example alert to check your setup.

 

Email

  1. In the SMTP (Email) Output System section, enter the hostname or IP address of your SMTP relay server in the SMTP Server field.
  2. Add the email address to be used as the sender email address.
  3. If the SMTP service provider uses them, select the Enable SMTP auth and/or Enable SMTP TLS checkboxes.
  4. If you have selected Enable SMTP auth, add a username and password for your SMTP provider.
  5. Select Save.

  Tip

Add an email address into the Send test to field, then select Generate test alert to send an example alert to check your setup.