The Smoothwall Diagnostics page shows a device's licensing, connection, filtering, and user details. You can open it on devices using Cloud Filter Extension, Smoothwall Browser on iPad, or the Qoria Filter app for Android. Copy these details into your support ticket to help us troubleshoot issues such as:
If the Directory Group is absent or wrong, because you haven't synced your SIS or you have synced an incorrect Google or Azure Directory.
The devices are in Filter Mode 1.
Note
This feature is not supported for Filter Backstop: More information.
On a device using Cloud Filter Extension
Sign in to the user’s device.
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Check for the Smoothwall logo next to the browser address bar. If you don’t see the logo, you will need to enable the extension first to be able to use the Diagnostics page.
Image 1: The Smoothwall extension icon in the browser toolbar. -
Select the browser address bar. Enter smoothwall://
Image 2: smoothwall:// entered in the browser address bar. -
Press the Space bar or the Tab key on your keyboard.
Image 3: Press Space or Tab. -
Enter Diagnostics and select the Smoothwall Diagnostics result.
Image 4: Select the Smoothwall Diagnostics item. On the Diagnostics page, select Copy to clipboard, then paste the diagnostic information into your support ticket.
On an iPad using Smoothwall Browser
Open a browser and select Menu > Settings > Diagnostics.
Select the Share button (square with an arrow icon) at the top of the screen to copy the information. Paste this information into the ticket you’ve raised with us.
On a device using Qoria Filter for Android
Open the Qoria Filter for Android app.
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Tap the banner under This device is being protected.
Image 7: The protected statement, user and device details. The Diagnostics page will open.
Select the Copy to clipboard icon at the bottom to copy the information. Paste this information into the ticket you’ve raised with us.