This article applies to our Cloud product only, not to On-Premise Appliance Filter and Firewall.
The Smoothwall Diagnostics page can be accessed on each device on a network using Cloud Filter, such as an iPad. You can see licensing, connection, filtering and user details to help troubleshoot issues.
On a computer or laptop
- Sign in to the user’s device.
- Check for the Smoothwall logo next to the browser address bar. If you don’t see the logo, you will need to enable the extension first to be able to use the Diagnostics page.
Image 1: Your browser with Smoothwall Extension next to the Search bar. - Select the browser address bar.
- Enter smoothwall://
Image 2: Enter into the Search bar. - Press the Space or Tab key on your keyboard.
Image 3: Press Space or Tab. - Enter Diagnostics and select the Smoothwall Diagnostics result.
Image 4: Select the Smoothwall Diagnostics item. - You will be taken to the Diagnostics page.
- Select Copy to clipboard to copy the information. Paste this information into the ticket you’ve raised with us.
You should see the Filter Mode showing as Mode 2.
Image 5: The Diagnostics page on a computer or laptop.
On an iPad using the Smoothwall iOS Browser
- Open a browser.
- Open the menu and go to Settings > Diagnostics.
- Select the Share button (square with an arrow icon) at the top of the screen to copy the information. Paste this information into the ticket you’ve raised with us.
Image 6: The Diagnostics page on an iPad
On a device using the Android Filter app
- Open the Android Filter app.
- Tap the banner under This device is being protected.
Image 7: The protected statement, user and device details. - The Diagnostics page will open.
- Select the Copy to clipboard icon at the bottom to copy the information. Paste this information into the ticket you’ve raised with us.
Image 8: The Diagnostics page using the Android Filter app.