This article only applies to organisations with a 'Hybrid' setup (both On-Premise Appliance and Cloud). Organisations with On-Premise only or Cloud only setups cannot use these instructions.
Both Smoothwall Cloud and Smoothwall On-Premise Appliance platforms have a reporting area.
- If you have a Hybrid setup that includes Cloud Reports, run reports in Cloud Reports. Devices filtered by the On-Premise Appliance send data to Cloud Reports, where it combines with data from devices filtered by Cloud Filter. The data doesn’t sync back to the On-Premise Appliance logs.
- If you have a Hybrid setup that doesn’t include Cloud Reports, use the reporting area in On-Premise Appliance.
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Your licence may include Cloud Reports, but you might not see this area due to your permissions. Check with your Cloud Administrator if you are unsure.
Cloud Reports collect data from all filtered devices, whether using Cloud Filter or the On-Premise Appliance. To ensure accurate user matching, users must authenticate with the same username.
For example, if the username “Test” accesses a website on a device filtered by Cloud Filter, and then logs into a device filtered by On-Premise Appliance ten minutes later, Cloud Reports will show activity across both devices in reports, such as in the User Report.