This article applies to organisations with a 'Hybrid' setup (both On-Premise Appliance and Cloud), as well as On-Premise only and Cloud only setups.
By default, for On-Premise Appliance, Safeguarding Alerts are not sent to anyone.
By default, for Cloud Filter, Safeguarding Alerts about Suicide are sent to:
- Your Smoothwall’s Default Filter Administrator. Contact your school to find out who this is. If you can’t find this information, or need to change it, please contact your Customer Success Manager.
- If there is no Default Filter Administrator, these Safeguarding Alerts are sent to any users with the Role of Administrator listed in Filter > User Management. If you have multiple tenants, the Alerts are sent to anyone on this page with All in the Tenant column.
- If there is nobody with the Role of Administrator, no Safeguarding Alerts are sent.
If you set up Safeguarding Alerts, these are sent to:
- On-Premise Appliance: The users’ email addresses added to the Distribution Group selected during setup.
- Cloud Filter: The email addresses specified in the Contacts field during setup.