Cloud Portal
Cloud Filter sends Safeguarding Alerts about Suicide to:
- Your Default Cloud Filtering Administrator: Contact your school to find out who this is. If you can’t find this information, or need to change it, please contact your Customer Success Manager.
- Any user with an Administrator role: If there is no Default Cloud Filtering Administrator, Safeguarding Alerts are sent to any users with the Administrator role listed in Filter > User Management. If you have a multi-tenant setup, Safeguarding Alerts are sent to anyone on this page with All in the Tenant column.
- Nobody: If nobody has the Administrator role, Safeguarding Alerts are not sent.
Once you set up Safeguarding Alerts, these are sent to the email addresses specified in the Contacts field during setup.
If you have a multi-tenant setup, Instant Safeguarding Alerts with the Safeguarding Theme of Suicide are only sent to your Default Cloud Filtering Administrator when one or both of these scenarios are true:
- Users in a tenant that does not have a Contact defined for their User Group.
- Users in a User Group that has the Instant Alerts toggle set to Off.
On-Premise Appliance
On-Premise Appliance doesn’t send Safeguarding Alerts by default to anyone.
Once you set up Safeguarding Alerts, they are sent to the email addresses of users added to the Distribution Group selected during setup.