Troubleshoot common issues

Articles

Troubleshoot password reset issues This guide provides troubleshooting solutions to Record Manager password reset issues. Issue: You didn’t receive the ...
Uploading File Errors If you are trying to upload meeting notes to Safeguard but are receiving an error such as: Request object error ASP 0...
Fix Incorrect Account Name If your name is incorrect on your Safeguard account, you can edit this. Procedure Log into Safeguard and on the top ...
Can't Find a Student To Raise A Concern If you can't find a student that you want to raise a concern for, you need to make sure that the student's UPN is inc...
Not Receiving Any Notifications From Other Members of Staff If you're not receiving any notification from other members of staff, it could be that you are receiving them but the...
Not Seeing Expected Students on the Student Overview Page If you import your students' information from a system such as ScholarPack but you're not seeing the expected student...
Training Showing as Outstanding When You Know It's Been Completed We update the Safeguard training every August to ensure that it's inline with the most up-to-date legislation. When t...
Unexpected Tag Showing For A Student Some tags such as the CLA tag is an automated tag. The CLA tag is derived from the school's Management Information Sy...