Users may see a certificate error when trying to access the SSL Login page if their device doesn’t trust the certificate. Depending on their browser and configuration, they may or may not be able to ignore the error. Even if they can ignore the error and continue to the SSL Login page, they won't be able to sign in.
Note
- If the user sees a Block page instead, you can check why the website or URL is blocked.
- If the user sees a Missing Subject Alternate Name error, you must create a new certificate.
You can prevent certificate errors and allow signing in by changing your setup in one of three ways:
- Deploy the Smoothwall certificate to your devices using a Group Policy or the getcert page. You can add a link to the getcert page from the SSL Login page.
- Change the Authentication Method to one that doesn’t use the SSL Login page.
- Use a certificate purchased from a real-world Certificate Authority or vendor on the SSL Login page. This certificate is automatically trusted by clients without needing to deploy to the device.
- Import the certificate.
- Go to System > Preferences > User interface. In the Certificates section, change the User-facing HTTPS services and Admin UI fields to use the new certificate. Select Save.