Reinstall a Failover Smoothwall Appliance

This article applies to organisations with an On-Premise setup, and those with a 'Hybrid' setup (both On-Premise Appliance and Cloud).

 

Reinstalling is the quickest way to get a Failover Smoothwall Appliance running again, while preserving your current settings and logs. The Smoothwall Support Team may ask you to complete the steps in this article.

To reinstall a Main Smoothwall Appliance, use the instructions in Reinstall Smoothwall Appliance Hardware or Virtual Machine instead.

Step 1: Disconnect the networks

  1. Disconnect all network cables from the Failover Smoothwall Appliance.
  2. Physically connect the Heartbeat interface on the Main Smoothwall Appliance to the Heartbeat interface on the Failover Smoothwall Appliance.

Step 2: Download the file

  1. Sign in to your Main Smoothwall Appliance and go to System > Hardware > Failover.
  2. In the Networking section, select Generate failover setup archive.
  3. Save the file to a FAT32-formatted USB drive.

Step 3: Install the archive file

  1. Insert the USB drive into the Failover Smoothwall Appliance.
  2. Sign in to the command line terminal using the root user and password.
  3. Enter ‘setup’ and press Enter.
  4. Select Restore configuration and press Enter.
  5. Select the attached USB device from the list and press Enter.

    Note

    If your USB device is not detected, select Refresh Devices to remount any devices.

  6. Select the archive file and press Enter.
  7. When prompted, press Enter to reboot the Failover Smoothwall Appliance. After rebooting, it will enter standby mode.

    Note

    If you see the Choose a configuration option screen instead, press Esc, then Enter to reboot the Failover Smoothwall Appliance.

Step 4: Reconnect the networks

  1. Reconnect the remaining network cables to the Failover Smoothwall Appliance.
  2. Test that the Failover Smoothwall Appliance works.