This article applies to organisations with a Cloud setup, and those with a 'Hybrid' setup (both On-Premise Appliance and Cloud).
This article provides fixes to common error messages that can show on the Android Filter app.
Follow all the steps to deploy the Smoothwall Android Filter app. If the deployment is incomplete or incorrect, the following error messages show.
- Trusted Certificate not installed: Use your MDM to deploy the Trusted Certificate to the device.
- App Profile not installed: Use your MDM to deploy the App Configuration Profile to the device.
- VPN Policy not installed: Use your MDM to deploy the Always-on VPN Policy to the device.
- VPN failed to start: Restart your device. If the issue persists, contact Smoothwall Support.
-
Device could not be provisioned: This indicates that a user could not be assigned to the device.
- The Smoothwall Android Filter app is not compatible with Shared Device Mode (SDM). If SDM is on, app users will see the Device could not be provisioned message and may have unfiltered access if you don’t have Global Web Filter Policies.
- If you are not using SDM, Contact Smoothwall Support.