This article only applies to organisations with a 'Hybrid' setup (both On-Premise Appliance and Cloud). Organisations with On-Premise only or Cloud only setups cannot use these instructions.
When another administrator is making changes in your On-Premise Appliance, you cannot publish changes on Cloud Filter.
On the Filter > Publishing page, you will see this message: ‘Your policy has been locked due to an active login on your Smoothwall device.’
Image 1: The Policy Locked message
Check who is currently logged into your On-Premise Appliance
- Log into your On-Premise Appliance.
- Go to System > Administration > Administrative users.
- Scroll down to the Current users section, where you can see which users are currently logged in using the Logged in currently? column.
- You can log out another user by selecting the checkbox in the Mark column, and selecting Logout.
Image 2: Current On-Premise Appliance logged in