Safeguard Record Manager - Updated Removal Request Process
Sometimes there are instances where an event needs to be removed from a student's chronology. For example, a staff member has logged an incident against the wrong student, Or they've submitted the request and missed some core information.
We have updated the process that is followed when you request that a chronology item be removed/deleted.
The old process:
The old process required you to complete the removal request form and an alert was generated to the support team including the removal request and details. The support team would manually delete the item through our support portal but this often took time as it was dependent on their workload and priorities. In order to improve the process and ensure removal requests are processed in a timely manner, we have improved the process as follows.
The new process:
To remove an item from a student’s chronology, go-to the item in the chronology and click the ‘i’ icon in the top right-hand corner.
This box will appear.
Type the reason for removal in the text box and click ‘Request Removal’.
As you can see from the information in the box, the removal request will be processed after 48 hours.
This allows you 48 hours to cancel the request if you have made a mistake.
After 48 hours have passed, the item will be permanently deleted.
A red message will now be visible at the top of the item you requested to be removed. If you need to cancel the removal request, it is very quick and simple to do. Simply click on ‘click here’.
This will cancel the removal and the red message will be removed.
All of the above steps are recorded in the audit log.