Reach this login page by going to app.safeguard.software
For Non-DSLs
- You have the option of logging in using Google or Microsoft. You can see these options at the top right of the login page.
- If you forget your password, you will need to use the ‘Don’t remember your password?’ link to the bottom right of the login page. Support cannot reset passwords, as it is something that you can be done immediately without any delay using the ‘Don’t remember your password’ link.
If you are a DSL without 2FA enabled
Exactly the same as for Non-DSLs above.
If you are a DSL with 2FA enabled
You can use your existing authenticator app to log in as normal. You can use any authenticator app; it is not restricted. The only exception to this is if you use another Smoothwall product, in which case you will be asked to go through the QR code setup again.
If you need to reset your QR code at any time, for example, if you have changed your mobile phone, another DSL can reset your 2FA in ‘User Management’ area using the blue ‘Reset 2FA’ button. Support is unable to view or reset QR codes. If you are unable to access your QR code, or your DSL is unavailable to reset your 2FA, you can use the ‘Try another method’ link. This will allow you to choose to receive an email with a one-time access code.
If your organisation uses other Smoothwall products
You can use Single Sign-On (SSO) with any other Smoothwall products you use. If your organisation already uses another Smoothwall product, your login for Record Manager automatically matches the login credentials you already use. So you will need to use those login details when you log in to Record Manager.
If in the future, you change your login details in any of your Smoothwall products, Auth0 will automatically update these login details across all the Smoothwall products you use.