All Smoothwalls post Leeds45 are eligible for cloud backup. This means that we will take backups of your settings for use in the event of a failure. This will happen automatically from 30 April 2021.
The new Leeds-45 update being released in the coming weeks contains a Cloud backup feature.
Smoothwall configurations will be automatically backed up to the Cloud once a week. This will ensure settings remain in tact, therefore facilitating and speeding up system recoveries.
Note that log files and personal identifiable information are not included in the backup. They will be stored for two weeks as normal.
To opt out customers should contact their Account Manager. You can opt-out at any time. Otherwise, no action is required. Backups will automatically commence from April 30th 2021.
The back up will be stored in Zurich, Switzerland; a secure and permissible third country.
How are backups managed and taken?
Backups are via the usual backup system
When do backups happen?
Backups happen on a Sunday night.
How many past backups do you keep?
We keep 2
Do I need to make any changes on upstream firewalls? How is data transmitted?
You’ll need port 22 outbound open, as data is transmitted using SCP
Where are backups stored?
Is any personal data stored?
No. We don't take browsing logs. There will be usernames for the users who log in to the smoothwall admin UI.
Can Smoothwall see my backups?
The keys to your backups aren't readily available to Smoothwall staff.
How do I restore a backup?
To retrieve, install a new box with the same serial and hostname as the original failed unit, and run
This will pull down all backups for that hostname and serial combination, and make them available in the regular backups page.