To get Loom Desktop App to work through a Smoothwall you will need to ensure that the 'Loom' category is placed into a 'Do Not Inspect' HTTPS policy in your HTTPS Inspection policy table.
- Navigate to Guardian > HTTPS Inspection > Policy Wizard and create an HTTPS inspection policy as below;
Action: Do Not Inspect
* Change as necessary
- Save the newly created HTTPS Inspection policy and ensure it's placed above any 'Decrypt and Inspect' policies.
You should now be able to use the Loom screen and video recording software to record and upload Loom videos. Note you may need to restart the Loom application for the changes to take effect.