- Make sure that:
- You have installed the KB3033929 Microsoft update.
- Your devices can connect to vclient-api.smoothwall.com
- Make sure that this isn’t blocked by your Smoothwall Filter:
- You will need your:
- Organisation name
- Organisation ID
- If you are a multi-academy trust (MAT), make sure that you only use the organisation name and ID of the school that you want to install for.
- To deploy to Chromebook devices, use your G Suite to deploy the extension, see our knowledge base article, Configuring the Chrome Extension in G Suite for Chromebooks.
- To download and install the Monitor Managed Service client to your Windows-based devices, see our knowledge base article, Installing the Client for Windows-Based Devices.
- To download and install the Monitor Managed Service client to your macOS-based devices, see our knowledge base article, Creating an Unattended Installation for macOS-Based Devices.
Still have questions?
Don’t hesitate to contact us: