If you haven't set up a policy with the provisioning file, have incorrect information in the provisioning file or have not pointed it to the correct organizational unit during setup of your Unified Client, your users won't be able to do anything and will only see a blank white page in their browser.
After installing the Unified Client, your users are experiencing a blank white page in their browser and they can't do anything after you have installed the Unified Client on their devices. This means that the extension is not getting the Unified Client customer serial number from your provisioning policy or you do not have one in place.
You can confirm if this is a provisioning file issue by the red square with a white exclamation mark appearing on the Smoothwall Chrome extension icon in the Chrome browser:
Placing your mouse cursor over the icon shows the type of error.
- Check that you have a provisioning policy that has the provisioning file, with the correct customer serial details, assigned to the correct organizational unit.
- If you don't have a provisioning policy with the provisioning file, create the provisioning policy by downloading the JSON file attached at the bottom of the knowledge base article, and following the instructions. See our knowledge base article, Installing the Smoothwall Chrome Extension for Chromebooks Using Google Administration Portal.
After creating your provisioning policy, Google should apply it automatically but if not, try restarting the device.