If you haven't set up a group wide policy with the provisioning file, have incorrect information in the provisioning file or have not pointed it to the correct organizational unit during setup of your Unified Agent, your users won't be able to do anything and will only see a blank white page in their browser.
After installing the Unified Agent, your users are experiencing a blank white page in their browser and they can't do anything after you have installed the Unified Agent on their devices. This means that the extension is not getting the Unified Agent customer serial number from your provisioning policy or you don't have one in place.
You can confirm if this is a provisioning file issue by placing your mouse cursor over the Chrome extension in the browser. If you see the red square with a white exclamation mark, there is an issue.
|No customer serial provided!||You either don't have a provisioning file at all or the provisioning file doesn't have the correct customer serial.|
|Invalid prefix 'XXXX', expected 'UNCL'||Where XXXX is the prefix of the customer serial number in the provisioning file. All customer serials must start with UNCL.|
|Invalid length NN, expected 16||Where NN is the length of the customer serial number in the provisioning file. All customer serials must be 16 characters long.|
|Invalid serial checksum||Indicates that the customer serial number in the provisioning file wasn't generated by Smoothwall. Therefore, the customer serial is invalid.|
- Check that you have a provisioning policy that has the provisioning file, with the correct customer serial details, assigned to the correct organizational unit.
- If you don't have a provisioning policy with the provisioning file, create the provisioning policy by downloading the JSON file attached at the bottom of the knowledge base article, and following the instructions. See our knowledge base article, Installing the Smoothwall Chrome Extension for Chromebooks Using Google Administration Portal.
After creating your provisioning policy, Google should apply it automatically but if not, try restarting the device.