ConnectWise Control is a Remote Desktop software suite that can be used for Remote Support, Remote Access and Remote Meetings. This article gives information on what you should do if you use this Software.
Due to the way ConnectWise communicates with its servers you might experience issues when trying to start a session through the Web Filter.
The only solution available to resolve this issue is to add the IPs that ConnectWise use to Destination Exceptions. You need to set up a script to automate this because the IP range that ConnectWise use changes frequently. To do this, please contact Smoothwall support and they can make the necessary changes.