Google search results are being blocked by the Smoothwall filter.
Due to content filtering on Smoothwall some search result pages might get blocked because they can contain inappropriate results. Users searching for single words that have multiple meanings can cause this. For the most part, SafeSearch features will screen out content before the filter sees it, preventing over blocking.
Depending on the reason for the block, resolving the issue can take multiple forms. In the case of user searches being blocked due to non-specific searches, the only remedy might be to instruct users to use more than one word in their searches.
If search results should be allowed, it is important to figure out what categories of content are causing the block to appear. The reason listed on a standard blockpage will show the categories responsible.
To allow search results for a specific set of categories but not allow access to the categories themselves, the following approach can be used:
- Create two category groups for the users.
- Category group 1 is for categories where both access and search results should be blocked.
- Category group 2 is for categories where search results should be allowed but access should be blocked.
- Create 3 policies in this sequence:
- Block category group 1.
- Allow web search (Allow still allows for content modification and HTTPS inspection).
- Block category group 2.
This will allow search results that matches categories in group 2 to be shown whereas search results that match categories in group 1 will still be blocked.