Sometimes users are being blocked from seeing search results due to content filtering. This can be confusing to the end user. Is there a way to safely allow search results?
Due to the content filtering on Smoothwall, sometimes search result pages can match a blocked category. When users perform simple searches using a word with double meaning, like 'chicks', for example, the search results may contain enough material to cause the search results page to be categorised as Adult content.
You can allow search results for some categories, without allowing the entire category. You can do this by having a separate "allow" policy for the Web Search category. However, allowing Web Search would enable users to perform searches for all types of content, so the "allow" policy must be applied selectively.
To do this, we can divide our blocked categories into two groups. Categories we do not want to allow search results for and categories we do want to allow search results for. Once done, we then implement the block policies and insert an "allow" policy for the web search between them like this:
- Policy to block all categories we do not want to see search results for.
- Policy to allow (not whitelist) the Web Search category.
- Policy to block categories we do want to see search results for.
We use "allow" instead of "whitelist" as the action for the Web Search because "whitelist" would bypass the HTTPS inspection, content modification and anti-malware rules.