Due to some URLs and Domains that the Instagram iOS and Android app uses, it sometimes might fail when trying to connect through a Smoothwall Filter. This article covers how to allow the Instagram App to work through a Smoothwall Filter using MiTM HTTPS decryption.
Procedure
- Make sure that your blocklist is up-to-date, see our help topic, Viewing and managing licenses and subscriptions.
- Create a new allow web filter policy with the Instagram App category, see our help topic, Creating web filter policies:
- Who: "Everyone, or the relevant user or groups to apply this policy to."
- What: "Instagram App"
- Where: "Everywhere, or the relevant location to apply this policy to."
- When: "Always, or the relevant time slot to apply this policy to."
- Action: "Allow"
- Make sure this is policy is below your Core Blocked Content block policy, which means the Instagram site is still blocked on desktop, but allowed on mobile devices.
- Create a new Do not inspect HTTPS inspection policy with the Instagram App category, see our help topic, Creating HTTPS inspection policies:
- Who: "Everyone, or the relevant user or groups to apply this policy to."
- What: "Instagram App"
- Where: "Everywhere, or the relevant location to apply this policy to."
- When: "Always, or the relevant time slot to apply this policy to."
- Action: "Do Not Inspect"
- Make sure this policy is above any other Decrypt & Inspect policy in the HTTPS inspection policies table, see out help topic, Managing HTTPS inspection policies.