Allow Access to Zoom

To allow Zoom, you need to create an Allow policy for its category and exclude it from HTTPS inspection. 

Zoom is used by Smoothwall support staff to help customers. However, it's commonly blocked by customer's configuration as part of the "Instant Messaging VoIP and Web Conferencing" category. 

To allow the "Zoom" category, but keep "Instant Messaging VoIP and Web Conferencing" blocked, you need to create an Allow policy and position it above the policy which blocks "Instant Messaging VoIP and Web Conferencing".

Procedure

  1. Create an allow web filter policy with the following configuration:
    • Who: "Everyone, or the relevant user or groups to apply this policy to."
    • What: "Zoom"
    • Where: "Everywhere, or the relevant location to apply this policy to."
    • When: "Always, or the relevant time slot to apply this policy to."
    • Action: "Allow"
  2. Make sure the policy is above the "Instant Messaging VoIP and Web Conferencing" block policy in the Web filter policies table.
  3. Create a do not inspect HTTPS inspection policy with the following configuration:
    • Who: "Everyone, or the relevant user or groups to apply this policy to."
    • What: "Zoom"
    • Where: "Everywhere, or the relevant location to apply this policy to."
    • When: "Always, or the relevant time slot to apply this policy to."
    • Action: "Do not inspect"
  4. Move the policy to the top of the HTTPS inspection policies table.