If you're using NTLM or Proxy authentication on the Smoothwall Filter and Windows Office 2010 updates don't work, you need to configure the Smoothwall Filter.
Windows updates and Office 2010 do not support the NTLM authentication protocol.
- Add the following to authentication exceptions:
See our help topic, Creating authentication exceptions.
- Who: Everyone
- What: SSL/CRL, Software Updates
- Where: Everywhere
- When: Always
- Action: Whitelist
If you continue to experience issues, filter the Web filter logs by the IP of a test client and attempt to open the site or application. See our help topic, Monitoring user activity. Add the domains that appear in the Web filter logs to the authentication exceptions. You may need to create a custom category for these domains first.