Client Installation for macOS-Based Devices

A guide to installing Monitor Managed Service in the macOS operating system. You need to download and install the client and then give it accessibility permissions because this is what the software uses to take captures and send it to the portal.

The client supports the following macOS versions:

  • High Sierra (10.13)
  • Mojave (10.14)
  • Catalina (10.15)
  • Big Sur (11.0)

Installation

  1. To download your installer, open the Smoothwall Product Download page and under the Monitor Managed Service Client section
  2. Click the relevant version for your devices' operating system and region, and download it. Note: At the time of writing the files are called Visigo.
  3. Double click the downloaded .pkg file.
  4. Enter the provided Organization ID and complete the installation.

Accessibility Permission Configuration

We now must give the Smoothwall Monitor Managed Service client accessibility permissions.

Note: This is not required for macOS High Sierra.

    1. These instructions are correct at the time of writing. For further information, see the Apple macOS user guide topics in the Links section.

    2. Click the Apple menu , System Preferences, and then Security & Privacy.

    3. Click the Privacy tab, and then in the list, click Accessibility.
    4. Under the Allow the apps below to control your computer section, click the plus (+) and navigate to and open the VisigoAgent:

      Note: If this is grayed out, you might need to click the padlock and enter your administrator password.

      • Macintosh HD
        • Library
          • Application Support
            • Visigo
              • VisigoAgent
                • VisigoAgent
      • Click Open.
    5. Make sure that the VisigoAgent appears selected in the list.
  2. Restart the device.

This device should now start sending data to the portal. You may need to refresh the portal page if it is already open.

Links

Change Privacy preferences on Mac

Allow accessibility apps to access your Mac.