An insight into the reasons The Smoothwall Filter might block a page it considers unsafe.
Why does the Smoothwall Filter block a perfectly clean web page?
To correct over-blocking, the first step is to investigate the block reason. This block reason will be shown on the block page , or can be found in the web filter logs under Reports > Logs > Web filter.
Once the block reason is known the configuration can be checked to see if any changes are needed.
There are five reasons for a page to be blocked:
This reason shows that the domain is in the blocklist. Please let Smoothwall know if you believe we have categorized the page incorrectly.
The Smoothwall Filter has categorized the page based on the content of the site. If you feel this is wrong, please let Smoothwall know.
Search Term filtering
A user has searched for a phrase that is specifically listed in our search term blocklist.
This reason shows that a pattern in the URL has triggered the block. If you feel this is wrong, please let Smoothwall know.
This reason is shown when a Shockwave Flash element has been recognized as a game or an advert.