What is Smoothwall Monitor managed service?
Smoothwall Monitor MS protects vulnerable users by analyzing everything they type on their device, alerting you if there is behavior you need to be concerned about. It analyzes entered text, in any program or with any encryption.
Monitor MS’s unique artificial intelligence continuously builds a profile of users, allowing the system to accurately interpret between a one-off event or a consistent pattern of behavior. If there is any need for immediate concern about a user, the Smoothwall team will immediately contact you.
How does it work?
Monitor MS captures everything that a user types, which can even include items they subsequently delete. Because it works on keystrokes, Monitor MS looks at the language that’s used, it doesn’t matter what program the user is typing in, or how it’s encrypted.
The captured text is examined by the unique Monitor MS artificial intelligence system, which uses machine learning to determine if there might be a safeguarding issue. Monitor MS continuously builds a profile of users, allowing the system to accurately interpret between a one-off event or a consistent pattern of behavior.
User profiles are assessed for risk against a number of safeguarding topics. If there’s any danger at all, Monitor MS will take a screenshot, and forward this to an expert human moderation team for immediate analysis. They will contact the organisation in a way appropriate for the type of risk, their age, and type of organisation. For example, language that may be a little inappropriate for a 16 year old to use, may represent a safeguarding risk in a 9 year old user, and so the action taken will vary accordingly.
How do I install Monitor MS?
Install client software on the device of the user that you want to protect. You can download this directly from Smoothwall and install it with a group policy across a school or organisation. The user can’t see that the client software is present, even if the Monitor MS client is distributed by group policy while they are using the machine. The client will just work the next time the machine is booted.
Monitor MS updates are silent to the user; every time the device boots up it checks for and installs updates if available.
What devices can Monitor MS protect on?
Monitor MS is designed for use on Windows and Mac OS devices, including desktop computers, laptops, MacBooks and tablets. A client for the Chrome operating system is also available. It is not currently available for Android.
Does Monitor MS work with all keyboards?
Monitor MS is designed to work with all hardware keyboards, as well as Bluetooth and virtual keyboards. On Windows, ensure that you select the appropriate version for 32 or 64 bit. It doesn't presently support Cortana or Siri inputs.
Do I have to already have a Smoothwall UTM or SWG?
Whilst existing customers of Smoothwall will find Monitor MS a fantastic compliment to their existing UTM or SWG product, it's not necessary to be an existing Smoothwall customer to take advantage of Monitor MS because the Monitor MS service is available as a stand-alone product.
How is Monitor MS text capture triggered?
Once a user starts entering text on a device with the Monitor MS client installed on it, Monitor MS captures that text and every thirty seconds until the user has stopped or performed an action that might mean they have stopped, such as pressing enter or clicking out of an application. If the device is offline, text capture is sent as soon as it reconnects.
How do I know Monitor MS is working?
The Monitor MS administrator portal displays the status of the client on every device that it's installed on. Therefore, your System Administrator can see if the client is not operating on an individual machine as expected and fix it.