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Enabling 2FA in Record Manager

Updated

This article is intended for Designated Safeguarding Leads (DSLs).

How Two-Factor Authentication (2FA) works

Two-Factor Authentication (2FA) works by verifying your identity after logging in to Record Manager. In case a DSL’s login details are compromised, 2FA provides an additional layer of security by asking them to enter temporary verification codes generated by their authenticator app. Record Manager’s 2FA works with Google and Microsoft Single Sign-On, as well as locally-managed usernames and passwords.

Enabling 2FA in Record Manager

Note

2FA is only available for DSL user accounts. Enabling this setting will not enable 2FA for other user types.

  1. Log in to Record Manager.
  2. Select the Account icon on the top navigation bar, then select Software Settings.
  3. Under General Settings, set Two Factor Authentication to ENABLED.

    2FA02.png
    Image 1: Enable Two-Factor Authentication.

  4. Select Save.

Reset 2FA for other DSLs

You can reset 2FA for other DSLs in case they forget their passwords, there was an attempt to log in to their account by third parties, or if they’re logging in on a new device.

To reset 2FA for DSLs:

  1. On the top navigation bar, select My Account > User Management.
  2. On the User Management page, find the DSL’s name and select Reset 2FA.

    2FA03.png
    Image 2: Reset 2FA

  3. When the DSL logs in, they will be presented with a QR code to scan using an authenticator app.

Also see: Using Two-Factor Authentication to Log in.